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Refund Policy

A legal disclaimer

The information provided in this Refund & Replacement Policy is for general guidance only and does not constitute legal advice. The policies outlined are subject to change based on business operations, applicable laws, and regional regulations. Bio Oasis does not guarantee any specific outcome for refund or replacement requests and reserves the right to modify or deny claims based on the circumstances of each case.

Customers are advised to review the policy carefully before making a purchase. For any legal concerns or disputes, we recommend seeking professional legal advice.

Refund & Replacement Policy

1. Live Animals & Fish

  • We take extreme care while shipping live Pets. We ensure that the pets are healthy before transit.

  • Any claims regarding DOA (Dead on Arrival) must be reported within 24 hours of delivery.

  • Customers must provide clear photos of the unopened package showing the deceased animal/fish.

  • We do not offer refunds or replacements for DOA. Instead, an adjustment will be provided in the customer’s next order in terms of payment.

  • Shipping charges are non-refundable.

2. Aquarium Plants & Accessories

  • Any damage to aquarium plants or accessories must be reported within 24 hours with clear photos.

  • If approved, we will provide a replacement or store credit (depending on availability).

  • No refunds for plants damaged due to customer mishandling after delivery.

  • We are liable only for products directly provided under the Bio Oasis brand. Any outsourced products that are not part of the Bio Oasis brand are the sole responsibility of their respective companies.

3. Cancellations & Returns

  • Orders containing live fish, birds, or animals cannot be canceled once dispatched.

  • Non-live products can be canceled before shipment, but once shipped, they are non-refundable unless damaged during transit.

How to Raise a Claim?

To file a claim, kindly raise a support request with:

  1. Order Number

  2. Description of the issue

  3. Clear images of the damaged/dead item before opening the package

  4. Any additional details for verification

We will review and process the claim within 48 hours.

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